Shipping policy

Shipping Policy

Welcome to Ascend Mushrooms. We strive to provide you with the best online shopping experience, starting from the moment you place your order until it arrives at your doorstep. Below, you’ll find detailed information about our shipping processes and policies.

1. Processing Your Order

• Order Confirmation: Once you place your order, you will receive an order confirmation email. This confirms that we have received your order in our system and pre-authorized your credit card for the purchase.
• Processing Time: Orders are typically processed for shipment within 2-5 business days. Processing times may vary during holidays or due to high demand.

2. Shipping Methods and Costs

• Domestic Shipping: Shipping is now free! 
• International Shipping: We do not ship internationally, unfortunately.

3. Delivery Times

• Standard Shipping: Orders shipped domestically usually arrive within 4-6 business days.
• International Shipping: N/A

4. Tracking Your Order

• Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number and link to the carrier’s website, where you can monitor the status of your delivery.

5. Shipping Restrictions

• P.O. Boxes and Military Addresses: Due to carrier limitations, we are unable to ship to P.O. boxes or military addresses.
• Restricted Areas: Certain products may not be available for shipping to specific regions due to legal restrictions or shipping carrier limitations.

6. Damaged or Lost Packages

• Damaged in Transit: If your item arrives damaged, please contact us immediately at info@ascendmushrooms.co, we will work with you to resolve the issue as quickly as possible.
• Lost Packages: If your package is lost in transit, please contact us. We will investigate with the carrier to locate your order.

7. Returns and Exchanges

• Please refer to our return policy for more information.

Contact Us

For any questions or concerns regarding our shipping policy, please contact us at Info@ascendmushrooms.co. Our customer service team is available to assist you Monday through Friday from 10 AM to 5 PM PST.

Thank you for choosing Ascend Mushrooms LLC